Nox Guest Guarantee
Our Nox Guest Guarantee promises that every Nox property adheres to our Brand Standards. Nox properties are clean, well-maintained, neat and convenient.
If you check in and believe that your property does not live up to these standards, we will refund you, and will do our best to find you a suitable alternative property, which may incur upgrade fees.
Terms and Conditions
- Issues should be reported within twelve hours of arrival, and should be supported with photos and descriptions.
- No post-departure compensation or refund requests will be considered.
- Refunds will be post an allowance for third party commissions charged by booking platforms, where applicable.
- Should the guest choose to vacate the property voluntarily due to the property not meeting a personal preference, our early departure cancellation policy will be applied. More information here.
- In the rare event of a dispute, we are committed to fair and transparent resolution. Mediation may be sought through a mutually agreed-upon third party if needed.
We hope that our Nox Guest Guarantee reassures you that we are confident in what we offer.